Xurvivor is a family-owned business where quality means everything, so keeping our customers happy is our number one priority. If you are not satisfied with your purchase for any reason, you may return the item to us within fifteen days of receipt of your order for an exchange, credit, or refund. Returns take up to ten business days from receiving a return request. Before returning any items, please contact Customer Service and let us know the order number, number of items you would like to return and why. Then a Return Merchandise Authorization Number (RMA#) will be issued. It is important that you make note of this number to include with any returns.
For cigars by the box, samplers, or six-packs, if you try up to two cigars and return the remainder within fifteen days, you will receive full merchandise credit, less shipping charges. If you try more than two, credit will be pro-rated and applied, less shipping charges. Please keep the original packaging and any accessories and return with the items.
You may return unworn t-shirts to us within fifteen days of receipt of your order for an exchange, credit, or refund of the paid price, less shipping charges. Please keep the original packaging and any accessories and return with the items.
For all products
- If you return merchandise without an RMA# or outside of the given time frame, we may reject your return request or issue a 15% re-stocking fee.
- You are responsible for all shipping costs when returning an item.